SHIPPING & RETURNS

All orders are processed within 1 to 2 business days (excluding weekends and bank holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

All Shipping options will be tracked

DOMESTIC UK SHIPPING

OPTION              DELIVERY TIME               PRICE
STANDARD          2-5 WORKING DAYS       £2.95
EXPRESS            1-3 WORKING DAYS        £5.95

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Record 28 is not responsible for these charges if they are applied and are your responsibility as the customer.

TRACKING YOUR ORDER

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at nick@record28.com with your name and order number, and we will look into it for you.

RETURNS & EXCHANGES

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Once return is confirmed you will have a 5-day return period to send the returned item

Customers are responsible for their own returns and we strongly advise you send any returns back via tracked/recorded shipping. Any returns lost or damaged whilst being returned will be the responsibility of the customer. To be eligible for a return, your item must be in the same condition as it was when sent.

To start a return, you can contact us at nick@record28.com quoting your order number and reason for return. Once your return is accepted we will provide a return address.

If you have any further questions, please don't hesitate to contact us at nick@record28.com